마안 베스트 호텔 & 숙소 검색

"전반적으로 깨끗하고 직원들이 친절했어요 위치도 관광하기 좋은 의치라 편안하게 팔레르모를 즐길 수 있었어요"

"I booked a room under the pictures that showed spaciousness, with a tea table and chairs and with a city view. They gave me a small room with no tea table and chairs, with a window facing a wall of a building nextdoor. And the room was so small that a closet was blocked by one of the beds. The lights were too dim. In the bathroom, when the fan was turned on, smell of smoking came through which was disgusting. Also, the hallway was full of smoking smell despite non-smoking sign. Staff at the reception were friendly and helpful with baggage, but the worst thing was with the staff at the breatfast restaurant. I wanted to sit by the window but one table that was left was not cleaned, so I sat at a big table by the window. The staff came and told me to "Sit there" literally. Sit there, like talking to a child: so impolite. He said there was a group of tourists that never came until I finished my meal. Anyways, so I asked him to clean and set the empty table by the window, and he never did. Then he started cleaning other tables and chairs, hitting the chairs with cleaning cloth for dusting. How thoughtless, while people were there eating breakfast. I believe this hotel deceives people with untrue pictures, and is not worth being included in Hotels.com. I've stayed at hotels with similar price range, but this one was the worst. "

"good location"